PPID Commitment UPA Information and Communication Technology
We are committed to providing professional, accountable, simple, transparent, and informative public information services.
Fast & Accurate
Establishing and complying with maximum response time standards (SLA) for every incoming complaint ticket, and performing double verification before publishing information on official channels.
Reliable & Accountable
Performing scheduled routine maintenance on servers and network devices, and compiling monthly performance reports accessible to leadership as a form of accountability.
Easily Accessible
Integrating all digital services through a single gateway at e-ppid.unri.ac.id and ensuring the helpdesk service is always active and responsive during operational hours.
Free Services
Implementing a "Zero Illegal Levies" policy by strictly prohibiting gratuities in any form, and posting free service notices in both physical and digital service areas.
Standard Assurance
Working with strict work instruction guidelines in accordance with ISO/SPMI documents, and transparently displaying service procedure flows to be easily understood by users.
Continuous Improvement
Conducting Community Satisfaction Surveys (SKM) every semester and holding management review meetings to follow up on user criticism and suggestions.
Inclusive Services
Providing priority queue lines and special physical facilities, and ensuring the website is designed to be screen-reader friendly.
“Through the utilization of information technology, PPID UPA ICT Universitas Riau constantly strives to make public information services faster, easier, and more transparent for all stakeholders.”
Need Help with ICT Services?
Submit a service request or report an issue through the official UPA ICT support channel.
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